Customer Service Agent with Finnish - Concentrix
Customer Service Agent with Finnish
We keep growing!
Our brand-new client is a company that creates award winning coffee machines and kitchen appliances, designed to inspire people to produce perfect food and beverage results in their own homes with ease.
Your typical day:
As a representative of the brand, you will be expected to deliver high-quality customer service and manage inbound and outbound calls and emails in a timely manner. Your main duties will include identifying customers’ needs through active listening, providing information, troubleshooting and finding solutions. We would rely on you to build sustainable relationships and engage the customers by taking the extra mile. You will attend frequent educational trainings to improve your knowledge of the kitchen appliances, their usage in the kitchen and to become a food thinker.
What you need to have is:
- Fluency in Finnish and English, both written and verbal
- Strong phone and verbal communication skills, along with active listening.
- Work experience in a customer experience center is an advantage
- Good typing and computer skills (MS Office applications)
- Be organized, have decision-making and analytical skills
- Team player with a great attitude
- High school education
What do you get from us?
- Competitive salary
- A bright, modern and exciting place to work, with excellent staff facilities
- Medical plan fully covered by the company
- Transportation allowance and Life insurance
- Various career development opportunities
- Annual reward and recognition events
- Holiday pay
- Team and Concentrix events
Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design.